Wolf Cloud Terms of Service

1. The Wolf Cloud service

• Hosted Office workspace. SynthGL operates Wolf Cloud at workspace.wolfsdk.com, where workspace members and their authorized AI agents upload, inspect, search, render, propose edits to, review, and commit changes to XLSX, DOCX, PPTX, and PDF documents over web browsers, WebSocket rooms, and Model Context Protocol (MCP) connections.
• Bring your own AI agents and models. Wolf Cloud provides document state, proposal queues, rendering, and byte-preserving commits with part-level receipts. SynthGL does not bundle third-party language-model tokens; you connect your own MCP clients, agent harnesses, and model credentials, and you pay your chosen model providers separately for their API usage.

2. Accounts, human seats, and AI agents

• Workspace ownership and authority. If you create a workspace on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms. The user who creates the workspace is the initial workspace owner and may assign administrative roles or transfer ownership.
• Human seat counting. Every natural person with sign-in credentials to a Wolf Cloud workspace requires one paid human seat (minimum two human seats on Team and Business plans). You may not share one human login or session credential among multiple individuals.
• Included AI agent access. Automated AI agents acting under an authenticated human member's identity and permissions incur no extra seat charge ($0 per agent). You are responsible for every action, proposal, and commit initiated through your members' sessions, API tokens, or MCP connections, and for configuring appropriate human review before committing changes to critical documents.

3. 14-day free trial

• No card required. Eligible new customers may start one 14-day free trial per verified email address without entering a payment method. Domains initiating more than three trials within a 30-day window require manual verification by SynthGL.
• Trial extension and expiration. Workspace owners may request one 7-day trial extension by emailing [email protected] before deletion. If you do not start a paid subscription by the end of the trial, your workspace enters read-only mode on day 14 and follows the deletion schedule in Section 5.

4. Subscriptions, add-ons, and Merchant of Record billing

• Paddle as Merchant of Record. Self-serve subscriptions for Wolf Cloud Team ($10 per seat per month or $100 per seat per year, 2-seat minimum), Business ($20 per seat per month or $200 per seat per year, 2-seat minimum), and optional add-ons (Extra Pooled Storage at $15/month or $150/year per 100 GB block; SAML Single Sign-On on Business at $60/month or $720/year per SAML connection) are sold by Paddle (Paddle.com Market Limited or Paddle.com Inc., depending on buyer location) as Merchant of Record. You purchase those subscriptions from Paddle under Paddle's Checkout Buyer Terms, and Paddle handles payment processing, sales tax/VAT/GST collection, invoicing, and refund disbursement, while SynthGL provides and supports Wolf Cloud under these Terms.
• Single billing interval per subscription. All seats and add-ons on a self-serve subscription share the same recurring interval (monthly or annual). Enterprise workspaces and Commercial Self-Hosted licenses are contracted and invoiced directly by SynthGL, Inc. under a written Order.
• Automatic renewal and cancellation. Monthly and annual subscriptions renew automatically at the end of each billing period for another period of the same length unless canceled before the renewal date. You can cancel at any time through the link in your Paddle receipt, your workspace billing settings, or by emailing [email protected]. Cancellation stops future renewal charges and leaves full workspace editing active through the end of your paid period.
• Refunds. First-time self-serve Wolf Cloud purchases carry a 30-day refund window as detailed in the Wolf Cloud Refund Policy.

5. Read-only mode, exports, and data deletion

SynthGL never deletes workspace documents immediately upon trial expiration or renewal failure. Instead, workspaces transition through a read-only export window during which members can sign in, view files, search, download individual documents, export the workspace archive, or restore editing by subscribing, while revision history pruning stays paused:

• Ended trial (30-day export window). Read-only mode begins on day 14. SynthGL emails notices on days 11, 14, 37, and 43, deletes live workspace data on day 44, and purges encrypted backups within 30 days thereafter (by day 74).
• Failed renewal payment (14-day retry + 90-day export window). If a scheduled renewal charge fails, full editing continues during days 0 through 13 while Paddle retries payment. If unpaid on day 14, your workspace enters read-only mode and remains exportable for 90 days (until day 104, with email warnings 30, 7, and 1 day before deletion; backups expire by day 134). Updating your payment method before day 30 resumes your existing subscription; subscribing again before day 104 restores full editing and history.
• Voluntary cancellation (90-day export window). At the end of your paid billing period, your workspace enters read-only mode for 90 days before live deletion, followed by backup expiration within 30 days.
• Owner-initiated immediate deletion. A workspace owner may delete the workspace at any time from workspace settings or by written instruction from the owner email address; live workspace files and revisions are removed immediately and encrypted backups expire within 30 days.

6. Customer content and intellectual property

• You own your files. Customer retains all right, title, and interest in and to all documents, spreadsheets, presentations, PDFs, prompts, proposals, comments, and exported outputs uploaded to or created in Customer's workspace ("Customer Content").
• Limited service license and zero model training. You grant SynthGL a non-exclusive, worldwide license to host, store, back up, render, and process Customer Content solely as needed to provide, secure, and support Wolf Cloud for your workspace. SynthGL never uses Customer Content to train, fine-tune, or evaluate machine-learning or artificial-intelligence models, and never sells or shares Customer Content with third parties for marketing or model training.
• SynthGL intellectual property. SynthGL retains all rights in Wolf Cloud, the Wolf Workspace application, and the underlying WolfSDK engines (WolfXL, WolfDocx, WolfPPT, WolfPDF, and WolfRender).

7. Acceptable use and plan limits

• You must not use Wolf Cloud to store or distribute malware, infringe third-party intellectual property or privacy rights, violate export-control or sanctions laws, probe or disrupt other customers' isolated workspaces, or bypass seat, storage, working-memory, or trial limits.
• Team and Business plans cover internal collaboration by your organization and invited external collaborators occupying paid seats. Reselling Wolf Cloud or embedding hosted Wolf Workspace rooms inside a commercial multi-tenant SaaS product for your own customers requires an Embedded & OEM Order.
• Before relying on Wolf Cloud for production workflows, review format coverage and documented engine limitations (also summarized in the compatibility matrix).

8. Disclaimers and limitation of liability

Except as expressly stated in a signed Enterprise Order, Wolf Cloud is provided "as is" and "as available," and SynthGL disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law. To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, and SynthGL's aggregate liability arising out of or relating to Wolf Cloud or these Terms will not exceed the total fees paid by Customer for Wolf Cloud in the twelve (12) months preceding the event giving rise to the claim (or US$100 during a free trial).

9. Governing law, changes, and contact

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules, with exclusive venue in the state or federal courts located in Delaware, except where mandatory local law requires otherwise. SynthGL may update these Terms prospectively and will notify workspace owners by email at least 30 days before material adverse changes take effect for existing paid subscriptions. Questions, legal notices, and support inquiries go to [email protected]; security disclosures go to [email protected].