Wolf Cloud Refund Policy

1. Try Wolf Cloud free for 14 days before paying

• You can evaluate workspace.wolfsdk.com for 14 days with no payment card required, upload your own documents, connect MCP or WebSocket agents, and inspect saved files in Microsoft Office before subscribing.
• Need another week to finish team testing? Workspace owners can email [email protected] for one 7-day trial extension at no charge.

2. 30-day refund window on your first self-serve purchase

• Full refund within 30 calendar days. If you purchase a Wolf Cloud Team or Business subscription (monthly or annual) through our self-serve checkout and decide within 30 calendar days of that initial payment that Wolf Cloud is not the right fit, you may request a full refund of that initial order, including any Extra Pooled Storage or SAML Single Sign-On add-ons included on that initial subscription order.
• One initial-order refund per customer. The 30-day no-questions refund window applies to a customer's first self-serve Wolf Cloud subscription purchase and may not be used repeatedly across successive workspaces or repeat sign-ups.

3. How to request a refund

• Via Paddle (Merchant of Record). Self-serve Wolf Cloud orders are sold and invoiced by Paddle as Merchant of Record. You can request a refund directly using the View receipt / Manage subscription link in the email receipt sent by Paddle at purchase, or through paddle.net.
• Or email SynthGL directly. You can also email [email protected] from your workspace owner email address with your workspace name or Paddle order number, and SynthGL, Inc. will submit the refund instruction through Paddle on your behalf within two business days.

4. Renewals, cancellations, and mid-term seat or add-on changes

• Cancel anytime before renewal. You can cancel automatic renewal at any time from your Paddle receipt link, workspace billing settings, or by emailing [email protected] before the renewal date. Timely cancellation prevents the next charge and keeps full editing active until the end of your current paid billing period.
• Renewal charges. Except where mandatory statutory consumer law provides otherwise or a verified billing error occurred, recurring monthly or annual renewal charges after your initial billing period are non-refundable once the renewal period begins.
• Seat and add-on adjustments. Adding seats, storage blocks, or SAML connections mid-cycle prorates for the remainder of the current billing interval through Paddle. Removing seats or add-ons takes effect at the next renewal (or credits unused time per Paddle's subscription adjustment rules) without cash refunds for partial periods already underway.

5. What happens to your workspace data after a refund or dispute

• 30-day read-only export window after a refund. When a full refund of your initial payment is issued, your paid subscription ends and your workspace transitions to read-only mode for 30 calendar days (rather than being deleted immediately). During those 30 days, workspace members can sign in, view files, download individual documents, and export the workspace archive before deletion; encrypted backups expire within 30 days after deletion.
• Payment disputes and chargebacks. Please contact [email protected] or Paddle support first for fast refund handling. If a card chargeback or payment dispute is filed, the workspace transitions immediately to read-only mode while preserving a 90-day export window so you never lose access to your files.

6. Enterprise and Commercial Self-Hosted written Orders

Enterprise Wolf Cloud agreements, Commercial Self-Hosted workspace licenses ($100/seat/year, 10-seat minimum), and Embedded/OEM agreements invoiced directly by SynthGL, Inc. are governed by the payment, pilot, or opt-out refund terms written in the applicable signed Order. See Wolf Cloud Pricing and the Wolf Cloud Terms of Service for complete plan details.